About ME
I’m 37 years old and a father of 2. I am a graduate of 3 years Associate in College, with a course in Information Technology majoring in Network Engineering. I started my Journey in BPO (Business Process Outsourcing), as a Customer service representative, Technical support, Market Researcher, Billing, and Sales for about 10 to 11 years and have not seen my growth. I would like to shift my career path as a Virtual Assistant / SEO specialist.
I’m a Virtual Assistant and a Freelance SEO Specialist from Cebu, Philippines that provides timely and accurate administrative support to the business owner or team members and efficiently manage the client’s calendar and schedule, ensuring that all appointments and deadlines are met on time. Provide excellent communication support, including responding to emails, phone calls, and other inquiries on behalf of the client. As an SEO Specialist, I will provide an effective and comprehensive approach to SEO that covers all aspects of web optimization, from keyword research to content optimization and link building. Let me help you succeed in search engine rankings and get more leads for your business!
Qaulifications
- Disciplined and goal oriented
- Driven to learn and apply new ideas and skills
- Responsible and honest
- Accept Challenges and eager to work on my own
- Welcomes the challenges of solving problems
Experience
Evolve Virtual Solutions is a virtual assistance and outsourcing company that provides a wide range of services to businesses and entrepreneurs. The company offers services such as administrative support, social media management, email management, customer service, content creation, website management, and many others.
The team at Evolve Virtual Solutions is made up of experienced and skilled virtual assistants who work remotely to help clients manage their day-to-day operations. The company is known for providing high-quality, reliable, and cost-effective services to businesses of all sizes, from startups to established companies.
Evolve Virtual Solutions operates on a flexible model, which allows clients to customize their services based on their specific needs and budget. The company offers hourly, project-based, and retainer-based services, giving clients the flexibility to choose the most suitable option for their business.
Overall, Evolve Virtual Solutions is a reliable and efficient outsourcing partner for businesses looking to streamline their operations, reduce costs, and improve productivity.
- Providing administrative support: This includes tasks such as managing emails, scheduling appointments, managing calendars, preparing reports, and handling other administrative tasks as needed.
- Social media management: I am responsible for managing and maintaining social media accounts, creating content, scheduling posts, and engaging with followers.
- Customer service: I am responsible for providing excellent customer service to clients, responding to inquiries and complaints, and ensuring that customer needs are met.
- To be successful as a GVA at Evolve Virtual Solutions, you should have excellent organizational and time management skills, be able to work independently and as part of a team, have strong communication skills, and be proficient in using various software and tools such as Microsoft Office, Google Suite, and social media platforms.
- Overall, My role as a GVA at Evolve Virtual Solutions is a challenging and rewarding position that requires a high level of skill, dedication, and attention to detail.
Concentrix is a global business services company that provides solutions in customer engagement, digital transformation, and technology services. With a workforce of over 280,000 employees in more than 40 countries, Concentrix partners with clients from diverse industries to deliver exceptional customer experiences, improve business processes, and drive revenue growth. Their mission is to provide innovative solutions that create a positive impact on people’s lives, both as customers and employees.
Account
CIGNA
Customer Service Representative at Cigna Healthcare
GM OnStar
Customer Service Support at GM OnStar – Vehicle Service
Handling Claims and Benefits
- I'm responsible for answering customers question regarding Claims or Benefits and providing information about products and services, and addressing any concerns or issues that customers may have.
- I'm also responsible for resolving customer issues in a timely and efficient manner. This may involve working with other departments within the company to find a solution or escalate the issue as necessary.
- I'm responsible for accurately documenting all customer interactions and maintaining detailed records of customer inquiries and issues.
- I worked as part of a team, and I'm expected to collaborate with other team members to provide the best possible customer service experience.
- Overall, my role at Cigna is focused on delivering excellent customer service, resolving customer issues, and collaborating with team members to ensure that customers have a positive experience with the company.
Handling Billing and Sales
- OnStar is a subsidiary of General Motors (GM) that provides in-vehicle safety and security services, as well as other connected vehicle services, to GM vehicle owners. The following are the vehicle brands that offer OnStar services
- Chevrolet: OnStar is available on all Chevrolet vehicles, including cars, trucks, and SUVs.
- Buick: OnStar is available on all Buick vehicles, including sedans and SUVs.
- GMC: OnStar is available on all GMC vehicles, including trucks and SUVs.
- Cadillac: OnStar is standard on all Cadillac vehicles and offers additional services beyond those available on other GM vehicles.
- I will assist customers with billing questions, payment arrangements, and other issues related to their service. They must provide excellent customer service and ensure that all customer inquiries are resolved promptly and professionally.
- I also work with other departments within OnStar, including service advisors, technicians, Emergency departments and etc., to ensure that customers receive the best possible service.
- Keeping up-to-date with OnStar products and services: I must stay up-to-date with the latest OnStar products and services, as well as changes to policies and procedures related to billing and sales support.
- Overall, I as a billing and sales service representative at OnStar focused on delivering excellent customer service, providing sales support to OnStar advisors and managers, and ensuring accurate billing and invoicing processes.
The Results Companies is a business process outsourcing (BPO) company that provides customer service, sales, technical support, and back-office support services to clients in various industries. Founded in 1990, the company has a global presence with over 20 locations in the United States, Canada, the Philippines, and Latin America. For more than 20 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and uniquely designed, built and operated award-winning call centers that have set the standard for innovative customer-focused contact solutions.
Account
Sprint
Customer Service Representative at Sprint Wireless
- I am responsible for handling customer inquiries through various channels such as phone, email, and chat. I'm able to provide accurate and timely information to customers about Sprint products and services, billing inquiries, account changes, and technical issues.
- I must be able to resolve customer issues effectively and efficiently. I can troubleshoot technical issues, investigate billing discrepancies, and escalate issues to higher-level support teams if necessary.
- I do upsell Sprint products and services to customers. Identify customer's needs and offer appropriate solutions to meet those needs.
- Overall, I as a Sprint customer service representative must have excellent communication skills, be able to multitask, work in a fast-paced environment, and be committed to providing high-quality customer service.
Aug. 2013 - July 2015
Survey Sampling International (SSI) is a global market research company that specializes in providing sampling, data collection, and data analytics services to businesses, governments, and other organizations. The company was founded in 1977 and is headquartered in Shelton, Connecticut, USA. SSI has a presence in more than 100 countries, with offices in North America, Europe, Asia, and South America. SSI's services include online surveys, mobile surveys, telephone surveys, and in-person interviews. The company has a panel of over 90 million respondents worldwide, which allows it to provide representative samples for research studies. In addition to its sampling and data collection services, SSI also offers data analytics and data visualization services to help clients analyze and interpret research results. SSI's clients come from a wide range of industries, including healthcare, financial services, technology, consumer goods, and media. Overall, SSI is a leading provider of market research services, helping clients make informed decisions based on accurate data and insights.
Market Researcher at Survey Sampling International
- Conduct data collection through various means, such as online surveys and phone interviews.
- Gather information about your target market/ audience/ buyers/ customers persona or demographics.
- I do outbound calls to households and businesses to perform surveys.
- Overall, I as a Market Researcher at SSI plays a critical role in helping clients understand their customers and markets through research insights. The job requires a combination of analytical skills, research expertise, and communication skills to deliver high-quality research services that meet client needs.
Qualfon Philippines Inc. is a business process outsourcing (BPO) company that provides customer service, technical support, sales, and back-office processing services to clients around the world. The company was established in 2005 and has since grown to become one of the leading BPO providers in the Philippines.
Qualfon Philippines Inc. operates in several locations throughout the country, including Cebu, Dumaguete, and Manila. The company’s services are tailored to meet the specific needs of each client, and it employs a team of skilled professionals who are trained to provide high-quality service and support.
Qualfon Philippines Inc. is committed to providing a positive work environment for its employees and offers a range of benefits and opportunities for career growth and development. The company also places a strong emphasis on social responsibility and is involved in a variety of charitable initiatives and community projects.
Account
Customer Service Representative at Tracfone / Net10 / Safelink / Straight Talk Wireless
My Tasks
- Answering incoming calls, emails, or chat messages from customers
- Listening to customer concerns and understanding their needs
- Providing technical support to troubleshoot and resolve issues with customers' telco services
- Assisting customers with billing and account-related inquiries
- Up-selling or cross-selling products and services to customers
- Following up with customers to ensure their issues are resolved and they are satisfied with the service
- Maintaining accurate records of customer interactions and transactions